Velvet Water
Privacy Policy
Effective Date: 02/10/2026
1. Overview
Velvet Water LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”). This Policy explains how we collect, use, maintain, and protect information when you visit our website or use our services (the “Platform”).
By accessing or using the Platform, you agree to this Policy. If you do not agree, please do not use the Platform.
We may update this Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of those changes.
2. Information We Collect
We collect two categories of information:
Personal Information
Information that identifies or can reasonably be associated with you, such as:
Name
Email address
Phone number
Mailing address
Account or transaction details
Any information you voluntarily submitq provide through forms, inquiries, or communications
Non-Personal Information
Information that does not identify you directly, such as:
Browser type and device information
Pages viewed and time spent on the Platform
General location data
Website usage statistics
3. How We Collect Information
We collect information:
Directly from you when you fill out forms, create an account, make a purchase, or contact us
Automatically when you browse the Platform (cookies, analytics, log data)
Through communications between you and us
SMS Opt-In & Text Messaging Consent
By providing your mobile phone number and opting in through our website, forms, or other communication channels, you expressly consent to receive text messages (SMS/MMS) from Velvet Water LLC. These messages may include service-related communications, appointment reminders, account notifications, and promotional or informational messages.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected] or +1 830-453-6534.
Consent to receive text messages is not a condition of purchasing any goods or services. Mobile opt-in information and consent will not be shared with third parties, except with service providers and aggregators necessary to deliver the text messaging services.
4. How We Use Your Information
We use information to:
Provide and operate our Platform and services
Respond to inquiries and provide customer support
Process transactions and fulfill requests
Improve our products, services, and user experience
Communicate important service-related updates
Maintain platform security and prevent fraud
We retain Personal Information only as long as necessary to fulfill these purposes or meet legal requirements.
Platform statistics are compiled into traffic reports, which help us understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the our website, we are likely to highlight that information on the Platform home page. This Information helps us create a better overall experience for Platform users.
We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Notice. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see your legal rights below for further information. And in some circumstances we will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
5. Your location;
The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer.
We use the Internet Protocol address to direct internet traffic to you;
The type of browser and operating system you used;
The date and time you visited the Platform;
The web pages or Services you accessed at the Platform;
The website you visited prior to coming to the Platform; and
Cookies, which are small text files that a web server (such as us or its chosen web hosting company server) places on a user’s computer. When accessing a cookie, the server reads a number associated with a browser, but is unable to determine any data about a user. With that number, our web server can tailor its content to the needs of the specific browser, and we can optimize the Platform for your use. You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and Services.
Google Analytics Advertising Features. We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers. We and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability on the Platform. To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.
6. Mobile Information & SMS Consent (Required Disclosure)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, technical support, hosting, analytics, and payment processing, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
7. Information Use Limitations
We do not sell leads or personal information.
Any operational use of information is limited to supporting Platform functionality, service delivery, compliance obligations, and customer support.
All categories of information use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
8. Cookies & Analytics
We use cookies and similar technologies to improve Platform performance and usability. You may disable cookies through your browser settings, though some features may not function properly.
We may use analytics tools (such as Google Analytics) to understand usage trends. These tools collect information in an aggregated and anonymized manner.
9. Information Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online system can be guaranteed to be 100% secure.
10. Children’s Information
We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to us, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please contact us at [email protected].
11. External Links
The Platform may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
12. Your Choices
We may, from time to time, send you emails regarding new products and Services that we feel may interest you. In addition, if you indicate upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and Services that may be of interest to you. Only us (or agents working on behalf of us and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by emailing us at [email protected].
If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email to [email protected]. If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. Please report your concerns about collection or use of Personal Information through the Platform to [email protected]
Clicking the unsubscribe link in emails
Contacting us directly using the information below
Even if you opt out of marketing messages, we may still send important service-related communications.
13. Contact Information
If you have questions or concerns about this Privacy Policy, contact us at:
Email: [email protected]
Phone: +1 830-453-6534
Address: 232 Brite Rd, Cibolo, Texas 78108, United States
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